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360 degree collection

Field, tele-calling, and digital — all powered by AI.
Omni-channel debt resolution ensures no customer engagement is ever lost.
Omni-Channel
360° Collection
Ensure no customer engagement is ever lost with an AI-powered omni-channel approach to resolving debt.
DPD (days pass due)
End-to-End Collections
From pre-delinquency and early buckets to write-off and hard cases (700+ DPD), each strategy is personalised to deliver customised customer interventions and maximise recovery.
Omni-Channel
Ethical & Efficient Collections
An omni-channel approach ensures every customer engagement is captured — driving efficient and ethical collections with no interaction ever lost.
100% Compliance Adherence and Improvement in Performance
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Field Collection with Integrity and Ethics
Powering field teams with a location-first, technology-led approach to improve efficiency, transparency, and compliance.
Challenges in Banking & Financial Services
Opus field Benefits

Field Collection with Integrity and Ethics

Powering field teams with a location-first, technology-led approach to improve efficiency, transparency, and compliance.

Challenges in Banking & Financial Services

  • Limited catchment or territory performance insights
  • Lack of B2B and B2C doorstep banking services (no agent available)
  • Poor visibility in field operations (number of visits, genuine or fake visits)
  • Inefficiency in case allocation and loan disbursement
  • Inefficiency due to manual scheduling and routing
  • Manual errors in capturing field visit outcomes

Key Benefits

  • Highest level of data privacy (limited access to customer data)
  • Smart collection pitch using available data and AI models
  • Live visit tracking with advanced features
  • Authentication of visit quality using AI tools
  • System-generated allocation and route planning
  • Reduces manual errors in visit dispositions
  • Complies with RBI ‘code of conduct’ guidelines (e.g., no visits post 6:30 pm)
  • Reduces field risk and fraud detection
  • Target management with real-time communication
  • Continuous training and performance improvement
  • Customer-first alignment with easy escalation monitoring
Live FOS tracker
Route Optimization
  • Intelligent scheduling combining beat plans with optimized routes for higher market penetration and meeting & exceeding KPIs
  • Prescriptive day plan recommendations to the field force to cover more customers with shortest and fastest routes
  • Club multiple customer visits on the same route and reduce travel time
  • Interlace individual loan customers with planned group loan visits; prioritizing P2P, delinquent case and more
  • System recommendation to visit a nearby customer who is at risk or not visited recently
  • Optimize routes based on center visit dates, km saved, hours in the field
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Field Collection and Recovery
  • Proximity-based case allocation to field agents
  • Improve collection throughput
  • Actionable visual intelligence
  • Location-driven collection strategy
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